Knowledgebase

 Add a Survey to you Email Marketing Campaign

How do i add a Survey to my Email Marketing Campaign? When you log into your account, click on...

 Adding our Email Address to 'Safe Sender' list

You never have to miss out on vital information by simply subscribing and enjoy. By following...

 Bounced Email Processing Isn’t Working, Or Is Working Erratically

Generally, this part of the process is already set for you, but you may be over-ride it with...

 Can I Change my User Name?

Your email address is your username but yes you can change it. Login to your account profile and...

 Can I Embed a Sign-Up form on my own Website?

Yes, you can embed a sign-up form on your own website.We have several options for this: VMA...

 Can I Preflight my code to check for errors?

Yes, although our new template builder is good clean code that will work in most email clients -...

 Can I Upgrade/Downgrade my Emailer Package?

YES - Login and go to your billing "Client Area", then go to "products & Services" and click...

 Can I copy the Newsletter to my website?

There are a few ways to tackle this - One way is to utilise the link from the: Having...

 Can I customise a template to suit my needs?

Yes, go to "Templates" then "Create a Custom Template" and you can customise it so suit your...

 Can I export the Bounced Email list so i can fix it?

To fix or update your bounced email list - there are a few ways to do this: a) You can edit...

 Can I import/export a contact list?

Yes - you can. Go to the CONTACTS tab and you will see the options there. remember that to...

 Can I schedule an email campaign?

Yes - you can schedule a campaign to run at any time be it now, one hour time or at 3 am in the...

 Create a Send to Friend link in Emailer

A SEND TO A FRIEND link can be added to Emailer - this allows you to track the forward ons...

 How can I merge my VMA-Emailer contact lists?

Yes, you can merge multiple contact lists by going to 'View Contact Lists' - selecting which...

 How do I Provide a link to the Web Preview?

There are 2 ways to provide a link to the Web Version of your news letter:If it's in the email...

 How do I change the background colour in Template Builder

OK - so you have started to create your VMA Emailer template using out Template Builder drag...

 I Can’t Import Contacts From a CSV File

You may not have permission to upload contacts from a CSV file. To change a user’s...

 I Can’t Send Emails

You may have exceeded the mail quota imposed by your account. This limits the number of emails...

 I Forgot My Password?

1  Go to the login screen (here). 2  Click the Forgot your password? link. 3  In the...

 I Want to Add a Contact to Multiple Contact Lists

You cannot add a contact to multiple lists using the email software interface. However, you can...

 I Want to Change the Time Zone

If you want to change the time to your time zone, this can be done from "My Account" then "User...

 Is there more online help if I need?

Yes - once you signup and use the system, there is a helpful integrated Knowledge base with over...

 It takes too long to view the templates when I create a campaign

Yes, as you can only see them one at a time. Go to the top menu and select "Templates" then...

 I’m Having Trouble with the WYSIWYG (HTML) Editor when I import a template

Check that the HTML code you are using is valid. You can use an online service such as the...

 SPF, DKIM and Tracking FAQ's

Learn more about SPF, DKIM and Tracking validation for VMA Emailer. If you've just landed here...

 Tips on Creating an Email Campaign or Template

Some tips to help you create a great newsletter. Type your heading rather than copy and paste...

 Where do I change my password?

If you are a "Trial User" you will not be able to change your password UNTIL you sign up to...

 eStore integration with EMAILER

We have developed modifications to the WP eStore eCommerce Plugin for Wordpress that will...