- You may not have permission to upload contacts from a CSV file. To change a user’s permissions, contact Support
- Your CSV file may be incompatibly formatted. Check the CSV formatting to ensure that it can be read by the email software. Check that the information in your CSV file is correctly formatted:
- Each entry must be on a new line; one line of details per contact.
- There must be no blank lines.
- The number of fields in each contact’s entry must be consistent.
- Note: Make sure you are using a CSV file and not an Excel (or other spreadsheet) file.
- Your CSV file may contain information that breaches the email software’s content type rules. For example, if some of the email address with which you want to populate Email address fields in your contact list do not follow a correct email address convention, the data may be rejected.
- Your CSV file may be too large. Break the file into two halves and upload both.
