Knowledgebase

  I have a fast internet connection (ADSL/cable) - can I just host my own site?

You could, but that's definitely not recommended. First of all, most ISPs have clauses that do...

  Why don't I just go with the cheapest hosting?

A host has to make a profit to continue operating. Some hosts do not properly understand the...

 Are there any hidden costs, or setup fees?

No, there are no hidden costs or fees associated with having a hosting account with our services.

 Can I have Warez, Appz, Serialz and or commercial software on my homepage?

No, if we find them in your directory or links to them, your entire account will be subject to...

 Can I host friends' websites?

Yes, you may host your friends. You can host their site on a subdomain and allow them to FTP into...

 Can I order even though I do not live in Australia?

Yes, you can still order with us. We can host all international domain names and also we accept...

 Can I renew my Domain Name Early?

By default, you will get reminders to renew your domain name 90 days, 60 days, 30 days and 5 days...

 Can I run a phpbb forum (message board) on my site?

Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for...

 Can I upgrade my plan at any time?

  Yes you can. You will need to log in and from your Billing control panel view and go to...

 Can I upgrade my plan or features later?

You can purchase new or expanded features, or upgrade to a new plan at any time. There are no...

 Do I have to have your banner on my site?

Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to...

 Do I need a static/dedicated IP address?

Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before...

 Do you host adult sites?

No we do not host, nor allow hosting of adult sites on our servers.

 Do you offer Server Side Includes (SSI)?

Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you...

 Do you offer Telnet or SSH access?

By default, we do not provide SSH/shell access to our clients. SSH/shell access may be request in...

 Do you offer password protected directories?

Yes, using our web-based control panel you can easily protect any directory without having to...

 Do your servers support XML?

Yes, all of our servers support XML.

 How can I update my Credit Card Details?

If you have been notified that you Credit Card is about to expire - you can add a new card or...

 How do I manually renew my Domain Name?

If you want to ensure you do not loose your domain name - ensure you set it up to 'Auto Renew'...

 How do I set up my Domains to 'Auto Renewal'?

To minimise the chance of loosing your domain you are given the option to Auto Renew on signup or...

 How do I signup?

On any page of our site click the "Order Now" link. Follow the on screen instructions and fill...

 How long after I sign up can I start building my site?

As these accounts are automatically approved, your account will be created and ready for...

 Information Needed For SSL Certificate - CSR

We need the following information to generate a Certificate Signing Request (CSR): For the SSL...

 Is it a problem if I'm not in the Australia?

Not at all! In fact, we already have customers in countries all over the world. If you don't have...

 Is there a minimum time contract/commitment required?

You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there...

 Setup Time?

What is the setup time on your services? Most accounts are instantly deployed using our...

 What database do you offer?

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use...

 What happens if I exceed my allocated bandwidth?

You will receive an automatic e-mail message warning you that you have reached 80% of your...

 What if my site breaks your Terms of Service?

Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...

 Why don't you offer unlimited bandwidth?

There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth...

 Will I be able to check my emails when I am away from my home/office computer?

Yes, we provide all our customers with their own Webmail access. What this means is that you can...

 Will I have unlimited access to update my pages?

You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and...

 Will you place any ads on my site?

Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying...